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Shipping & Returns

Delivery time

Items will be shipped out two to three days after receiving the order. In general, you can take about 5-8 working days for delivery, depending on different carrier you choose. Please note that some orders go through our fraud department. If your order is selected, you will be notified and your order may be delayed an additional 3 business days. We are not responsible for wrong or undeliverable addresses. Please make sure your shipping address is correct and delivered.

shipment tracking

They allow us to track your order with a click of the mouse. When the shipment is confirmed, you will receive a tracking number in your confirmation email. We do not exclude the possibility that our products may run out in our local store. In this case, we reserve the right to supply products from Hong Kong at no extra cost.

What will I pay for shipping?

Shipping costs vary greatly depending on the value of the materials and craftsmanship of the article and its final destination of the shipment. Shipping costs are clearly written in the description of each item and is not negotiable. Please consider this when ordering.

How do I track my delivery?

We ship your purchase before the end of the next business day after check out. We want to send an e-mail with a tracking number so you can check the progress of your delivery on the website of the carrier.

What should I do if my shipment arrives?

It can take up to 10 business days for your item to be delivered. If it still does not arrive, click on "Contact Us" button on website.we will respond as soon as possible.

How do I ship items to a different address?

During our checkout process, please make it clear where you want your purchase delivered which can differ from your billing address, credit card.

Return

Your complete satisfaction is our priority for long-term business between us, we offer a return and replacement instructions. Before you want to return the goods, please contact us via email to discuss the problem first.Most of the time we can not solve the problem by giving technical support and does not need to send anything back.

Replacement

Within 30 days (from the date of receipt of the product), if you find the products you choose are not satisfactory in terms of color or size, it can be returned and replaced under the following conditions. You need to send the products in original package (you pay shipping). The products should not be used. When we get back intact product, we will replace with new and ship them back to you. Shipping costs for replaced products that we ship to you should also be borne by you. Before sending the items for replacement, please transfer the costs for shipping the items back for supplementary replaced by us first. As soon as the payment is complete we will replace the articles and send it to you.

Refund

We will be happy to return or exchange the goods received with original package within 30 days of purchase if you find the products with quality problems (Non-human factors or external damage resistant), can be returned and replaced. You need to send the products in original packaging. When we get back intact product, we will send new to you rather than the previous product. We will pay the shipping costs for the products we supply to you replaced (Note :. Our quality control experts give a definite opinion about the quality of the problems are caused by personal factors or external damage resistant, will the purchased products are not repaired, replaced or returned free of charge.

Return and refund part

UR website can not give a full refund for non-quality problems such as:
"The product does not look like the pictures."
"The product is not what I imagined it to be."
"I am not satisfied with this product."
7 days (from the date of receipt products), if you need the return of goods purchased for the reasons mentioned above, you must send us the products in original package (you pay shipping cost) .When we get back intact product, plus shipping costs, will it is also to pay a 15% restocking fee based on the total order and give you a partial refund.
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